Title: Customer Success Engineer – SASE

Location: Bogotá, Colombia – Remote

Duration: 1+ Year

Job Summary

We are seeking an experienced Customer Success Engineer with strong SASE, networking, and cybersecurity expertise to support enterprise customers across LATAM. This role combines hands-on technical troubleshooting with customer relationship management, helping customers implement, optimize, and operationalize SASE security solutions.

Key Responsibilities

- Serve as the primary technical contact for enterprise customers and drive successful SASE adoption.
- Troubleshoot complex networking and security issues and manage customer escalations.
- Support implementation and integration of SASE/cloud security solutions.
- Work with CISOs, Security Architects, Customer Success Managers, and engineering teams.
- Build strong customer relationships while resolving critical technical challenges.
- Identify customer risks, recommend solutions, and drive adoption,



renewals, and customer satisfaction.
- Provide technical guidance on networking, VPN, routing, authentication, and cloud security.

Required Qualifications

- 6–7+ years of experience in Networking/Information Security, including 3+ years in SASE .
- Strong experience with Netskope, Zscaler, or Prisma SASE .
- Expertise in BGP, OSPF, EIGRP, VPN/IPSec, TCP/IP, SAML, SSO, LDAP, and RADIUS .
- Strong knowledge of routers, switches, firewalls, and cloud security .
- Experience with Linux, Bash, and Python scripting .
- Excellent customer-facing, troubleshooting, escalation management, and communication skills.
- Strong English communication and ability to work in the customer's local hours.
- Bachelor's/Master's degree in a related technical field preferred.

📌 SASE Customer Success Engineer (Bogotá)
🏢 INA Solution
📍 Bogotá