About AI Case Leads

AI Case Leads partners with leading U.S. personal injury law firms to help individuals involved in motor vehicle accidents connect with experienced attorneys. Every conversation matters, and our team plays a critical role in helping people receive the legal support they need.

We're looking for bilingual (English & Spanish) professionals who are passionate about helping others and want to build a long-term remote career. No previous experience is required—we provide paid training, ongoing coaching, and growth opportunities. What You'll Do

As a Remote Bilingual Customer Support Representative, you'll be the first point of contact for individuals involved in motor vehicle accidents.

Your responsibilities will include

Answering inbound calls from potential clients seeking legal assistance.

Making outbound follow-up calls to individuals who previously requested information.

Gathering accurate information about the client and the accident.

Following our qualification process to determine whether a case meets our criteria.

Building trust with clients through empathy, professionalism, and excellent communication.

Accurately documenting all information in our CRM.

Transferring qualified clients to one of our partner law firms.

Maintaining confidentiality and delivering an outstanding customer experience. During your paid training, you'll learn our intake process, qualification guidelines, and the systems you'll use every day. You'll be fully prepared before taking live calls.

Compensation & Benefits

Average Earnings: USD $6.00 to $10.00 per hour (base pay + uncapped commissions)





Paid training

Unlimited commissions

Team performance bonuses

100% remote position

Full-time (40 hours per week)

Ongoing coaching and career growth opportunities High performers have the opportunity to earn even more through our uncapped commission structure. Qualifications

Fluent in English and Spanish.

English proficiency of B2 level or higher.

Excellent communication and active listening skills.

Strong attention to detail.

Comfortable speaking with customers over the phone.

Professional, reliable, and self-motivated.

Able to work independently in a remote environment.

Positive attitude and willingness to learn. No previous experience is required. We provide all the training you need to succeed.

Position

Details

100% Remote

Independent Contractor position

Full-time (40 hours per week)

Paid one-week training

24/7 operation with schedules assigned based on business needs Equipment Requirements

Personal computer or laptop

Stable high-speed internet connection

USB headset with microphone (recommended)

Quiet workspace suitable for handling customer calls Languages

English (B2+)

Spanish (Native or Fluent) Why Join AI Case Leads?

Work from anywhere.

Earn uncapped commissions based on your performance.

Receive paid training and continuous support.

Be part of a fast-growing company with real opportunities for advancement.

Make a positive impact by helping people during a difficult time. If you're looking for a rewarding remote career with competitive earning potential and room to grow, we'd love to hear from you.

📌 Remote Bilingual Customer Support Representative (English & Spanish) (Colombia)
🏢 Ai Case Leads
📍 Colombia