We are looking for a full-time, remote POS Support Specialist with 1–3 years of technical support experience to provide exceptional customer support for our client's Point of Sale (POS) platform. In this role, you will troubleshoot software and hardware issues, assist customers over the phone, and help ensure the reliable operation of POS systems used in fast-paced restaurant and hospitality environments.

You will work closely with customers and internal teams to diagnose and resolve technical issues while delivering an outstanding customer experience. The idóneo candidate is analytical, customer-focused, and comfortable troubleshooting Windows environments, networking issues, and POS hardware/software. Success in this role requires excellent communication skills, strong problem-solving abilities, and the flexibility to work in a dynamic support environment.

Our client is a leading provider of cloud-based restaurant management and Point of Sale solutions, helping restaurants streamline operations, improve customer experiences, and grow their businesses through innovative technology. Their platform combines POS, online ordering, delivery, loyalty, reporting, and restaurant management tools into a single integrated solution trusted by thousands of restaurants.

Responsibilities:

- Provide first-class technical support to customers over the phone
- Troubleshoot, diagnose, and resolve hardware, software, and POS system issues
- Configure, maintain, and support Our Client's Point of Sale hardware and software products
- Support Windows environments, networking, and communication links to ensure stable system operation
- Manage customer cases efficiently while maintaining high levels of customer satisfaction
- Respond to customer inquiries promptly and ensure timely resolution of technical issues
- Collaborate with internal teams to resolve complex customer problems
- Maintain availability to provide quick response times for incoming customer calls




- Document troubleshooting steps and resolutions accurately
- Continuously identify opportunities to improve the customer support experience

Education:

- Minimum – High school diploma (or Equivalent)
- Preferred – Associates Degree (or higher)

Required Experience:

- Excellent English communication and interpersonal skills
- 1-3+ years of experience in computer technology (prior help desk or call center experiences supporting a software product a big plus)
- High school diploma or equivalent
- Strong understanding of Windows operating systems, computer hardware, software, and networking fundamentals
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent customer service and interpersonal skills with the ability to explain technical concepts to non-technical user
- Strong organizational and time management skills with the ability to manage multiple customer cases efficiently
- Ability to work effectively in a fast-paced environment while maintaining a high level of customer satisfaction
- Flexibility to work rotating schedules, including evenings, nights, weekends, and holidays as needed
- Be able to technically troubleshoot and reverse engineer:
- Windows
- Networking
- SQL Server (preferred)

Preferred Experience:

- Technical certifications (examples: Net+, CompTIA A+ or an AAS degree or equivalent)
- Previous experience working in the hospitality industry
- Familiarity with POS equipment
- Bilingual Speaker (preferable) (Spanish/English)

About Velozient We are a privately-held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team!

📌 POS Support Specialist (Colombia)
🏢 Velozient
📍 Colombia