Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Head OTC LAM - Order To Cash
Location: LAM
Senior Manager position
Role Overview
- Responsible for the Zone (and respective Countries therein) Order To Cash (OTC) entire process
- Leads and oversees the relevant tasks to perform "Order To Cash" activities in Zones for in-vivo business
- Ensures operational and customer excellence; drives Revenue, Cash and productivity meets milestones and targets within global OTC KPI framework (acc. Zone specific target setting)
- Responsible to continuous improvement process ton harmonized, standardized and digitalized OTC process according general reference framework "OTC@Healthineers"
- Drives continuous development of OTC related digitalization activities with focus on productivity
- Interfaces with Zone sales and service organization, as well as "Offer to Order Department" and BL/BA organization
- Develops team members and elevates their skillset to shape future challenges due to internal or external development in OTC; develops talents
Required Mindset
- Result-oriented with strong commitment to achieving targets while ensuring compliance and operational excellence
- Customer-centric mindset, ensuring seamless execution of the OTC process with high customer satisfaction
- Ability to manage complex financial data, ensuring accuracy in forecasting, backlog management, and compliance with IFRS standards
- Proactive mindset toward driving digital transformation, standardization and process optimization
- Strong team