Job Title: Virtual Health Assistant

Job Overview:

GSD Associates LLC is seeking a highly motivated, detail-oriented Independent Contractor to join our team as a Virtual Patient Coordinator . In this role, you will provide administrative and client support services to our healthcare clients, acting as a key point of contact for patients throughout their care journey. The idóneo candidate brings a strong healthcare industry background, excellent organizational and communication skills, and fluency in Mandarin and English is a must.

Responsibilities:

Client Engagement:

- Meet and exceed daily activity requirements within an 8-hour workday.
- Work closely with GSD clients and designated personnel to perform a variety of patient-facing tasks.
- Provide in-house billing, insurance capturing, verification, and eligibility checks.
- Conduct patient calls to gather necessary information.
- Offer translation services for Mandarin-speaking patients during consults and surgeries.

Administrative and Client Support:

- Follow up after initial consultations to ensure a positive patient experience.
- Assist in converting leads and follow up with patients who have not yet booked procedures.
- Manage reception phones and overflow call duties.
- Conduct post-procedure patient calls to address questions or concerns.

Appointment Scheduling:

- Confirm, reschedule, and cancel appointments as needed.




- Coordinate scheduling for a range of procedures.
- Respond to patient inquiries across multiple channels (phone, email, chat).

Insurance Management:

- Verify insurance eligibility at the time of appointment.
- Gather insurance coverage breakdowns and calculate co-pays, out-of-pocket costs, and deductibles.
- Manage authorization requests and confirm authorizations prior to procedures.
- Organize and submit required documentation to insurance providers, including "bubble sheets."

General Responsibilities:

- Engage with contacts using messaging scripts for consistent, professional follow-up.
- Resolve client questions, concerns, and objections with professionalism and empathy.
- Perform additional administrative duties as required by the client.
- Adapt to evolving client needs and responsibilities as assigned by GSD.

Qualifications:

- Proven experience in client services, patient coordination, or a related healthcare support role.
- Required: fluency in Mandarin and English , both written and verbal.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Proficient with technology and client engagement/scheduling software.
- Working knowledge of medical billing, insurance verification, and authorization processes preferred.

📌 Mandarin/English Speaking Virtual Assistant (Medellín)
🏢 Important Place
📍 Medellín