Responsibilities:

- Communicate professionally with clients, insurance companies, vendors, and internal team members through phone, email, and text

- Deliver exceptional client service by providing timely updates, addressing inquiries, and escalating concerns when appropriate

- Maintain accurate records, update CRM and case management systems, and document client interactions

- Coordinate appointments, referrals, follow-ups, and other administrative or case-related tasks as assigned

- Support daily operations by collaborating with cross-functional teams to ensure an outstanding client experience

Qualifications:

- At least 2 years of experience in customer service, client success, administrative support, reception, legal support, or a similar client-facing role

- Experience in a law firm, personal injury practice, insurance, healthcare, or another service-oriented environment is preferred

- Experience using CRM, case management, or other business software is preferred





- Excellent verbal and written communication skills in both English and Spanish, with a professional and empathetic phone presence

- Highly organized, dependable, and able to manage multiple priorities while working independently in a remote environment

Requirements:

- Fully fluent in both English and Spanish, with excellent verbal and written communication skills

- Available to work during Pacific Time (Los Angeles, California) business hours

- Comfortable working with time-tracking software (e.g., Hubstaff)

- Owns a computer with at least 8 GB RAM, an Intel Core i5 processor (or equivalent), and Windows 11

- Has a reliable internet connection with a minimum speed of 50 Mbps

- Has a working webcam and noise-cancelling headset for professional client calls

- Has backup equipment and contingency plans for power and internet interruptions

Job Type: Full-time

Work Location: Remote

📌 Legal Support Specialist (Colombia)
🏢 ME Lawyers
📍 Colombia