We are seeking a results-driven, personable Lead Manager to guide prospective families through the full enrollment journey—from initial inquiry to enrollment and beyond. This role is critical to building trust with families, clearly communicating the value of our programs, and ensuring families feel welcomed, supported, and confident in their decision to join our schools.

This role includes a performance-based incentive and bonus structure tied to enrollment and conversion outcomes.

The adecuado candidate is bilingual in English and Spanish, highly organized, emotionally intelligent, and confident in communicating, selling, and nurturing relationships.

Key Responsibilities

Manage and qualify all inbound and outbound student leads across phone, email, text, social media, and CRM platforms.

Respond promptly with professionalism, warmth, and a family-centered approach.

Schedule and conduct engaging, personalized school tours that clearly communicate program value.

Maintain consistent and strategic follow-up until families reach an enrollment decision.

Meet or exceed monthly enrollment and conversion targets.

Serve as the primary point of contact for newly enrolled families to ensure a smooth onboarding and transition.

Partner closely with school leadership, academic teams, and operations to proactively identify and resolve family concerns.





Create ongoing touchpoints to build long-term relationships, increase retention, and drive referrals.

Maintain accurate, detailed records of all lead interactions, follow-ups, and outcomes within the CRM system.

Track lead performance, monitor parent engagement and feedback trends, and generate regular reports with actionable insights.

Recommend and implement improvements to outreach strategies and conversion processes based on data and feedback.

Create, document, and continuously refine enrollment, follow-up, and CRM workflows to improve efficiency, consistency, and conversion rates.

Requirements

Experience: 2+ years in lead management, customer service, admissions, sales, or account management.

Bilingual: Fluent in English (Level C1 or C2 )and Spanish (spoken and written).

CRM Skills: Experience with CRM platforms (e.g., HubSpot, Salesforce, Zoho) or ability to learn quickly.

Communication: Strong verbal and written communication skills.

Organization: Detail-oriented with excellent follow-up and time-management skills.

Multitasking: Comfortable working in a fast-paced environment.

Interpersonal Skills: Charismatic, persuasive, and emotionally intelligent.

Mindset: Positive, team-oriented, process-driven, and mission-focused on student success.

Sector

Servicios y consultoría de TI

Tipo de empleo

Jornada completa

📌 Lead Manager (Colombia)
🏢 Max Academy Group
📍 Colombia