Remote IT Administrator – AI Systems & IT Operations Work Type: Full-Time | 100% Remote

Work Hours: 8:00 AM EST to 6:00 PM EST (5:30 PM IST to 3:30 AM AM IST) Job Summary We are seeking a technically strong and proactive Remote IT Administrator with hands-on experience in IT operations, AI tools, and autonomous AI systems/agents. The idóneo candidate will have a strong IT foundation along with practical knowledge of AI models and agents such as Claude or similar platforms. This role will be responsible for managing employee IT onboarding and offboarding, user access and permissions, troubleshooting IT issues, supporting company applications, managing remote systems, and assisting with the setup and management of AI-powered systems and agents.

The candidate should be comfortable independently troubleshooting technical problems in a fully remote environment and supporting employees throughout the complete IT lifecycle.

Key Responsibilities 1. AI Systems & Agent Management Assist with the setup, configuration, testing, and management of autonomous AI systems and AI agents.

Work with Claude or similar AI models/agent-based platforms.

Configure and manage AI agents used for internal workflows and business processes.

Remotely trigger, monitor, troubleshoot, and manage systems and AI agents.

Troubleshoot integrations, permissions, workflows, and technical issues related to AI-powered systems.

Support the implementation of new AI tools and automation within the organization.

- Employee IT Onboarding & Offboarding Manage the complete IT employee lifecycle, from onboarding through offboarding.

Create and configure employee accounts, emails, system access, permissions, and required applications.

Configure or coordinate remote employee devices and system access.

Revoke accounts, permissions, licenses, and application access during employee offboarding.

Maintain accurate onboarding/offboarding checklists and IT documentation.

- IT Support & Troubleshooting Handle day-to-day IT tickets, technical issues, bugs, and employee support requests.





Troubleshoot and resolve issues involving: Microsoft 365, SharePoint, Zoom, Hubstaff, Odoo, Windows and macOS, Email and user accounts, VPN and remote connectivity, Software and application access

Investigate technical issues independently and coordinate with vendors or external support teams when escalation is required.

- User Access & Permissions Create, modify, audit, and deactivate user accounts across company systems.

Manage roles, permissions, licenses, groups, and application access.

Maintain accurate records of employee system access.

Conduct periodic access reviews to ensure permissions remain appropriate and secure.

Support identity and access management practices across company applications.

- Networking & Remote Systems Troubleshoot network and connectivity-related issues for remote employees.

Demonstrate strong understanding of IP addressing, subnetting, subnet masks, DNS, DHCP, VPNs, and basic network security.

Diagnose remote connectivity and system communication issues.

Assist with configuration and troubleshooting of remote systems and services.

- Hardware, Software & Asset Management Maintain inventory of company laptops, peripherals, accessories, licenses, and software subscriptions.

Track equipment assigned to employees throughout their employment lifecycle.

Coordinate remote device delivery, returns, replacements, and vendor support.

Monitor software licenses, renewals, and subscriptions.

- Security, Documentation & Compliance Support endpoint security, antivirus, firewall, encryption, and device security requirements.

Maintain IT SOPs, troubleshooting guides, access records, asset records,



and system documentation.

Document recurring IT issues and their resolutions.

Assist with security reviews, access audits, and implementation of IT security best practices.

Qualifications & Skills Education: B.E./B.Tech in Computer Science, Information Technology, or a related field.

Additional: Polytechnic/Diploma or 2+ years of experience in IT Support, IT Administration, System Administration, or a related role.

Strong IT background with practical knowledge or hands-on experience with AI systems, autonomous AI agents, and AI tools such as Claude or similar platforms.

Experience setting up, configuring, remotely triggering, monitoring, and troubleshooting AI systems or agents.

Experience managing user accounts, access permissions, roles, licenses, and employee IT onboarding/offboarding.

Strong networking knowledge, including IP addressing, subnetting, subnet masks, DNS, DHCP, VPNs, and remote connectivity troubleshooting.

Hands-on experience troubleshooting IT tickets, system issues, software bugs, and access-related problems.

Working knowledge of Microsoft 365, SharePoint, Zoom, Hubstaff, Odoo, and similar business applications.

Experience supporting Windows and/or macOS environments.

Familiarity with Microsoft Entra ID (Azure AD), Okta, MDM, endpoint security, cybersecurity, and IT asset management is preferred.

Experience with AI integrations, APIs, automation workflows, or agent orchestration is an advantage.

Strong troubleshooting, problem-solving, documentation, communication, and time-management skills.

Ability to work independently and efficiently in a fully remote environment.

Ideal

Candidate A proactive and technically strong IT professional who combines traditional IT administration and networking expertise with hands-on AI knowledge. The ideal candidate can independently manage employee IT needs, troubleshoot systems and applications, manage access and permissions, and configure or support AI agents in a remote environment.

📌 IT & AI Systems Administrator (Colombia)
🏢 SD Industries
📍 Colombia