Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience

Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role

- Role: Incident & Change Manager (ICM)
- Location: Contract (Remote)
- Employment Type: Contract for 1 year and good chances of extensions

Responsibilities

- Manage production incidents from identification through resolution.




- Coordinate with Engineering teams to troubleshoot issues and validate fixes.
- Monitor incident progress and provide timely status updates.
- Perform root cause analysis and document corrective actions.
- Maintain operational dashboards and incident reporting.
- Identify opportunities to improve operational processes through automation and standardization.
- Collaborate with cross-functional teams to support post-launch operational health.

Required Qualifications

- 3–6 years of experience in Incident Management, Production Support, Release Management, Product Operations, Commercial Operations, or Technical Program Management.
- Experience supporting SaaS, Cloud Services, or Enterprise Software environments.
- Hands-on experience with Azure DevOps (ADO).
- Experience using IcM or similar incident management tools.
- Strong SQL skills for troubleshooting and data analysis.
- Advanced Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, and reporting.
- Experience with Azure DevOps, ServiceNow, Jira, or similar ticketing platforms.
- Strong communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

- Experience supporting products or commercial product launches.
- Knowledge of subscription lifecycle, licensing, billing, or cloud operations.
- Experience with Azure Consumption.
- Experience driving operational improvements and process optimization.

📌 Incident Manager (Colombia)
🏢 Ascendion
📍 Colombia