Customer Success & Support Bogota Colombia Onsite Lead Permanent Jul 31, 2026
What You'll Do
Triage, accurately log, and respond to inbound support requests via ServiceNow, ensuring SLAs are met for first-call resolution and response times. Provide first-line remote support for personal computer hardware, software, and specialized technology; escalate complex Level 2/Level 3 issues to appropriate internal teams. Conduct routine remote health checks and audits on enterprise systems to proactively ensure software and security compliance.
What We're Looking For
Advanced English level (B2 or higher). 2+ years of direct experience in enterprise-level IT customer and application support, with remote support experience highly preferred. Hands-on experience using ServiceNow for ticket management, asset tracking, and knowledge base utilization.
What We Offer
This is a 100% Onsite position in our Bogotá, Colombia offices (Torre Krystal).
Additional Information
Experience Level
Mid-Level
Employment Type permanent
Work Mode
On-site
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