Job Summary The Virtual Concierge is responsible for serving patients by greeting and helping them, scheduling appointments, maintaining records and accounts, answering all inbound calls and outside referrals.

- Welcome and assist patients and visitors in person or via phone; answer inquiries or direct them appropriately.
- Schedule and manage patient appointments to maximize provider time and room utilization; notify providers of arrivals and any delays.
- Maintain patient satisfaction by addressing concerns, providing information, and ensuring a professional reception/call center environment.
- Manage patient records, including filing, retrieving, and updating personal, medical, and financial information while ensuring HIPAA compliance.
- Process billing activities, including recording charges, collecting payments, managing credit, and filing insurance claims.
- Follow clinic policies and procedures, reporting any needed changes to maintain efficient operations.
- Handle E-Fax correspondence and file received documents (e.g., post-ops, H&P;, EKG) in appropriate binders.




- Coordinate pre-appointment chart notes and obtain documents from referring doctors.
- Manage outbound referrals by documenting in systems, updating logs, following up with referring providers, and ensuring patient follow-ups.
- Work with the Clinical Director to prepare and send referral letters within 24 hours of patient visits.
- Oversee medical records management, including storage, purging, release processing, and maintaining accurate logs.
- Receive and process patient payments over the phone, posting them to accounts.

Required Qualifications

- Clear and coherent both written and verbal communication skills in English, with the ability to engage with individuals across all organizational tiers, including executive leadership.
- Good customer service aptitude, ensuring client satisfaction and retention.
- Experience using the Microsoft Office suite, facilitating efficient task execution and documentation.
- Competent in basic computer operations, ensuring smooth navigation and utilization of essential software applications.

📌 Healthcare Customer Service Specialist (Colombia)
🏢 Connext
📍 Colombia