Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job Overview and Responsibilities

Responsible for day to day operational, financial and personnel performance of assigned international outstation. Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S.

TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing, and training needs to achieve station operational goals.

Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents. Represents airport activities to host government federal, state, and local airport authority agencies along with TSA international field offices, U.S. aviation security representatives and FAA.





Oversees and directs operational safety and security; flight departure reliability; customer processing; plane-side operations including ramp operations and customer service; baggage handling; fueling; aircraft appearance and cabin provisioning, airport policies and procedures; on-ground product technology and equipment deployment; and vendor operations as applicable.

Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions

Manage vendor service contracts as required. Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors

Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines.

Monitors all performance against plans and initiates corrective actions to improve results.

Manages the station budget, third-party staffing forecasts, and resource requirements.

Collaborate in collateral assignments as required by the region leader

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human

Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country,



the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience

2-4 years of experience Airport Operations Management or equivalent experience

Knowledge of airport operations to include;, terminal / ramp operations and customer service. Ability to work in a dynamic, fast paced operational environment.

Knowledge of station controls and Internal Audit standards.

Analytical thinking, goal-directed leadership and service-oriented performance. Strong communication and interpersonal skills

Demonstrated ability to develop and motivate personnel.

Strong problem solving skills and drive for excellence.

Safety

Awareness, being aware of conditions that affects employees, company assets and customers.

Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Must be versátil to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations. Must be willing to travel up to 25% of the time

Must be legally authorized to work in [INSERT COUNTRY] for any employer without sponsorship

Must be fluent in English and [INSERT COUNTRY LANGUAGE] (written and spoken)

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree

Field of Studies

📌 Gen Mgr - Cartagena, COL
🏢 United Airlines
📍 Cartagena