Position Summary The Administrative Support role is responsible for supporting our Student Experience,

Customer Support, and Fulfillment teams by ensuring our students receive timely support,

our systems remain organized, and our training operations run smoothly behind the scenes.

This role requires someone who is highly organized, communicates with warmth and professionalism, enjoys helping people, and has excellent attention to detail.

Key Responsibilities

1. Customer Support

Provide friendly, professional, and timely support to prospective and current students across our social media platforms.

Responsibilities include

● Responding to Instagram Direct Messages

● Responding to Facebook Messages

● Replying to Instagram comments

● Replying to Facebook comments

● Responding to Facebook and Instagram ad comments

● Answering general questions about our trainings, events, certifications, and resources

● Directing inquiries to the appropriate team member when necessary

● Maintaining ReWild's warm, supportive, and professional brand voice across all customer interactions

1. Student Experience Support

Work alongside our Student Experience Leads and Trainers to support students throughout their training journey.

Responsibilities include

● Tracking student attendance during live classes

● Monitoring homework and assignment submissions

● Assisting with student progress tracking

● Following up with students who are behind in their coursework

● Supporting trainers with administrative tasks related to student success

● Helping ensure students feel supported, informed, and engaged throughout their training experience

1. Fulfillment & Database Management





Help maintain accurate records across our internal systems.

Responsibilities include

● Updating our Notion Fulfillment Database

● Maintaining accurate student records

● Updating enrollment information

● Recording student progress and completion status

● Ensuring information remains organized and up to date

● Assisting with other administrative and fulfillment tasks as needed

1. Systems Support

Support the day-to-day management of our student systems.

Responsibilities include

● Performing basic administrative tasks within GoHighLevel (GHL), including updating contacts, tags, pipelines, notes, and student records

● Assisting with student onboarding and ensuring information is accurate across platforms

● Managing and organizing student resources within Skool

● Keeping track of resources, recordings, and documents into Skool

● Assisting in maintaining an organized and easy-to-navigate learning environment for students

● Supporting trainers with keeping learning materials current and accessible

Qualifications

We're looking for someone who:

● Has excellent written English communication skills

● Has outstanding organizational and time management skills

● Has strong attention to detail

● Is proactive and takes initiative

● Enjoys helping people and providing exceptional customer service

● Can manage multiple priorities simultaneously





● Is comfortable learning new software and systems

● Works well independently while communicating effectively with the team

● Maintains professionalism and confidentiality at all times

Working Hours

● Availability to work during U.S. business hours (or significant overlap) is required..

● Flexibility to support occasional live trainings, launches, or events outside regular hours when needed.

Preferred Experience

Experience with the following platforms is highly valued:

● Google Workspace (Docs, Sheets, Drive, Calendar)

● Notion

● GoHighLevel (GHL)

● Skool

● Meta Business Suite (Facebook & Instagram)

● Slack

● Zoom

Previous experience in customer support, online education, virtual administration, or community management is an advantage.

Personal Attributes The idóneo person is:

● Kind, compassionate, and approachable

● Highly organized and detail-oriented

● Calm under pressure

● Reliable and dependable

● Adaptable and willing to learn

● A clear communicator

● Passionate about creating exceptional experiences for students

● Excited to contribute to a purpose-driven team making a meaningful impact around the world

What Success Looks Like

Success in this role means:

● Students receive timely, accurate, and supportive communication.

● Student records and databases remain accurate and up to date.

● Trainers receive reliable administrative support.

● Community engagement is warm, professional, and responsive.

● Internal systems remain organized and efficient.

● Students enjoy a seamless learning experience from enrollment through graduation.

📌 Executive Administrative Assistant (Colombia)
🏢 My Remote Hire
📍 Colombia