About Car Freight Shipping

Car Freight Shipping Inc. is a growing international logistics company specializing in vehicle transportation throughout the United States and overseas markets. We provide reliable, customer-focused shipping solutions by connecting customers with a nationwide network of licensed and insured carriers.

Position

Overview The Dispatcher is responsible for managing the transportation process after a customer's shipment has been booked. This includes sourcing qualified carriers, negotiating rates, dispatching loads, tracking shipments, resolving operational issues, and maintaining constant communication with carriers, customers, and internal departments.

The idóneo candidate thrives in a fast-paced environment, has strong negotiation skills, and is committed to delivering outstanding service while maximizing operational efficiency and profitability.

This is a full-time, on-site position based in Manizales, Colombia.

Key Responsibilities Carrier Management

Source, evaluate, and dispatch qualified carriers for vehicle shipments throughout the United States.

Build and maintain strong relationships with carriers and transportation partners.

Verify carrier qualifications, insurance, and compliance requirements.

Negotiate competitive carrier rates while maintaining company profit margins.

Dispatch

Operations

Assign shipments to the most suitable carrier based on price, transit time, equipment availability, and customer requirements.

Monitor shipments from pickup through delivery.





Proactively identify and resolve transportation delays or service issues.

Ensure all shipments are dispatched within company service standards. Customer & Internal Communication

Provide timely updates to customers regarding shipment status.

Coordinate with the Sales and Customer Service teams to ensure a seamless customer experience.

Maintain professional communication with carriers regarding scheduling, documentation, and delivery updates. Documentation & Systems

Maintain accurate shipment records in the company's Transportation Management System (TMS) and CRM.

Ensure all required documents are complete and uploaded promptly.

Update shipment statuses and notes accurately throughout the transportation process.

Performance & Continuous Improvement

Meet dispatch productivity and service KPIs.

Help improve dispatch processes and operational efficiency.

Support management with reporting and operational analysis when needed. Qualifications

Minimum 2 years of experience in vehicle transportation dispatching, freight brokerage, or logistics coordination.

Experience negotiating rates with carriers is highly preferred.

Strong organizational and multitasking skills.

Excellent problem-solving and decision-making abilities.

Ability to work effectively under pressure in a fast-paced environment.

Experience using Transportation Management Systems (TMS), CRM platforms, or dispatch software.

Strong communication and customer service skills.

Advanced English proficiency (written and spoken) is required.

Spanish proficiency is required.

📌 Dispatcher / Carrier Coordinator (Manizales)
🏢 Car Freight Shipping
📍 Manizales