Position Details:

- Contract: Indefinite

- Location: Hybrid

- Level: Junior

- English: C1

- Shift: 5:00 a.m. – 2:00 p.m. (PT)

- Customer-facing: Yes

- Visa required: No

- Salary: $3,200,000 COP + $249,095 bonus

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What You’ll Do:

- Payment processing:

Verify documents (rate confirmations, BOLs, PODs), resolve inconsistencies, and process carrier payments on time.

- Customer support:

Handle inquiries via phone, email, and chat; manage tickets; follow up with carriers and internal teams.

- Data management:

Keep carrier profiles updated, document interactions, and track resolutions in CRM systems.

- Collaboration:

Work closely with Onboarding, Compliance, and Finance to ensure smooth operations.

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Qualifications:

- 1+ year of experience in carrier payments

, logistics customer service, or freight operations.

- Strong knowledge of carrier paperwork (BOLs, PODs, rate confirmations).

- Excellent communication and problem-solving skills.

- High attention to detail and ability to multitask.

- Proficiency in CRM systems (HubSpot) and email platforms (Front).

- Advanced English (C1).

📌 CX Specialist – Carrier Payments (Medellín)
🏢 Jobifly
📍 Medellín