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Customer Support Specialist (Technical)

NielsenIQ

Customer Success & Support Bogota Colombia Hybrid Lead Permanent Aug 6, 2026

What You'll Do

Manage and resolve customer support tickets through the NielsenIQ Service Suite, ensuring timely, accurate, and high-quality responses. Troubleshoot platform-related issues, including access, configuration, functionality, and performance, identifying root causes and driving resolution. Analyze and validate client shipment data, perform coverage analysis, and ensure data quality and timely delivery.

What We're Looking For

Bachelor’s degree in Business Administration, Information Systems, Engineering, Communications, or a related field preferred. Experience in Customer Support, Technical Support, Help Desk, or Service Desk roles. Advanced English proficiency, both written and verbal, and strong analytical and problem-solving skills.

What We Offer

Adaptable working environment with a commitment to diversity and inclusion. Opportunities for professional development through programs like LinkedIn Learning and volunteer time off.

Additional Information

Experience Level

Mid-Level

Employment Type permanent

Work Mode

Hybrid

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📌 Customer Support Specialist (Technical) (Bogotá)
🏢 Lato Jobs
📍 Bogotá