About the Role

As a Bilingual Customer Support Representative, you’ll be the first point of contact for internal and external customers seeking assistance with shipping, credits, returns, and entry-level product support. You’ll deliver timely, accurate resolutions via phone, e-mail, and fax—building trust and loyalty with every interaction. This is an excellent entry point into a high-energy, fast-growing organization, with clear career paths into senior support, process improvement, or technical account management roles.

Essential Duties & Responsibilities Required

- Provides the highest level of customer service at all times to internal and external customers (20%)
- Creates SR’s and all tasks associated with customer calls, e-mails, faxes, etc (20%)
- Creates follow-ups with customers in order to provide the best customer experience. (20%)
- Identifies issues that need escalation and passes on to the appropriate person. (15%)
- Performs additional duties as assigned (15%)




- Follows department guidelines for methods of research and accuracy. (5%)
- Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities:
- Meets attendance and punctuality standards

Qualifications, Required Knowledge Skills & Abilities and Working Conditions

Experience:
- No prior experience necessary.

Education & Certifications:
- Advanced english is required
- High School DiplomaRequired.

Working Conditions:
- Classroom environment.
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.

Required Knowledge, Skills & Abilities:
- Able to execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Possesses strong data entry skills.

📌 Customer Support Representative (Bogotá)
🏢 TD Synnex
📍 Bogotá