At Bosanet, the technology platform revolutionizing the commercialization of food and beverages across international markets, we're building the future of customer experience.

As we continue our global expansion, we're looking for a Customer Experience Manager who is passionate about creating world-class customer journeys, transforming customer insights into business decisions, and building a customer-centric culture across the organization.

This is more than a CX role—it's an opportunity to redesign how buyers and sellers experience Bosanet throughout their entire journey while leading the evolution of our Customer Experience strategy on a integral scale.

What will you do?

As our Customer Experience Manager, you will lead the design, execution, and continuous improvement of Bosanet's Customer Experience strategy, ensuring every interaction with our platform creates value, trust, and long-term loyalty.

Your responsibilities will include:

- Designing and implementing Bosanet's Customer Experience strategy aligned with business objectives.
- Optimizing the end-to-end customer journey, identifying friction points and opportunities for improvement.
- Leading initiatives that increase customer satisfaction, retention, and loyalty.
- Analyzing customer feedback, surveys, and operational data to generate actionable business insights.
- Managing and optimizing Customer Experience technologies, including CRM and customer feedback platforms.
- Monitoring and reporting key CX metrics such as NPS, CSAT, CES, retention, and customer health.
- Partnering with Sales, Marketing, Operations, Product, Technology,



and HR to ensure customer-centric decision-making across the organization.
- Developing training initiatives that strengthen a customer-first mindset throughout the company.
- Acting as the voice of the customer, ensuring customer needs drive strategic business decisions.
- Overseeing the customer portfolio and ensuring an outstanding experience across every touchpoint.

Education & Qualifications

- Bachelor's degree in Business Administration, Industrial Engineering, Marketing, Communications, International Business, or related fields.
- Specialization or Master's degree in Customer Experience, Business Administration (MBA), or International Business is highly valued.
- 5+ years of experience in Customer Experience, Key Account Management, Customer Success, or similar B2B roles.
- At least 3 years of experience leading or coordinating Customer Experience or Customer Service teams.
- Advanced English proficiency (C1 or higher) – mandatory.

Experience & Skills

- Experience in international trade, exports, B2B services, retail, e-commerce, or technology environments.
- Strong understanding of omnichannel customer journeys.
- Advanced Excel and experience with CRM platforms.
- Knowledge of Customer Experience tools and analytics platforms such as Power BI or Tableau.
- Experience measuring and improving KPIs including NPS, CSAT, CES, customer retention, and customer lifetime value.
- Strong analytical skills with the ability to transform customer feedback into strategic initiatives.

Ready to lead the future of Customer Experience at Bosanet?
- Apply now!

📌 Customer Experience Manager (Colombia)
🏢 Bosanet
📍 Colombia