At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities.
Where you can make a difference. Where no two days are the same.
Cisco Unified Contact Center Enterprise (UCCE) administration
User provisioning and account management
Extension and dial plan administration
Voicemail management Contact Center Operations Agent onboarding and offboarding
Skill group assignment and maintenance
Team and agent configuration
Contact center user administration Technical Support Basic telephony troubleshooting
Cisco Finesse support
Webex application support
Incident and service request management
Root cause identification and problem resolution General Technical Skills Windows desktop troubleshooting
Active Directory user management (preferred experience)
General ticketing system experience
Microsoft Office applications Capgemini is a general business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.