CUSTOMER SERVICE REPRESENTATIVE - TRILINGUES remoto - COP 4.000.000 monthy
Key Responsibilities
Lead Screening & Vendor Matching
- Efficiently manage a high volume of inbound leads, prioritizing requests to ensure timely response.
- Engage with clients to understand specific needs and business challenges.
- Analyze and select vendors that best match client requirements.
Client & Vendor Communication
- Facilitate smooth communication between clients and vendors.
- Set clear expectations and ensure seamless connections.
- Own the follow-up process with clients to gather feedback, resolve issues, and measure success.
Process & Documentation
- Track and manage client requests, logging all interactions in CRM systems.
- Conduct online research and validate business information through multiple sources.
- Monitor progress against key metrics (time to screen, screening duration, post-referral satisfaction).
Continuous Improvement
- Collaborate with the team to identify opportunities for process optimization.
- Provide feedback to enhance the client and vendor experience.
Requirements
Must Have:
- 1–2 years of experience in B2B lead qualification, sales support, customer success, BPO QA or consultative customer service.
- Experience managing high-volume workloads with accuracy and attention to detail.
- Strong analytical and critical-thinking skills.
- Experience with CRM systems and accurate documentation.
- Ability to conduct online research and validate business information.
- Comfortable working in a fast-paced startup environment.
- Multiclient experience (Preferred) .