Description

Position at FiltaGlobal Colombia SAS Location: Work From Home – Bogotá, Cali, Medellin Only

Schedule: Monday- Thursday 8:00 AM – 5:30 PM; Friday, 8:00 AM – 5:00 PM (Aligned with North American Eastern Time) About the CompanyThis is a fast-paced, high-growth startup rapidly scaling across thousands of multi-unit restaurant locations. Operating in an ambitious 200mph environment, the company values personal accountability, proactive problem-solving, and pragmatic leadership.They’re now looking for a Client Success/ Onboarding Specialist to join their growing team in a remote setup. Why You’ll Love Working With Us

- An indefinite contract that includes all the Colombian government benefits (13th-month salary, unemployment insurance, interest on unemployment insurance, health care service, pension, labor risk administration, 15 vacation leaves per year of service).

- 2 paid Family Days per year.

- 3 Paid Time Off (PTO) per year.

- Paid birthday leave. - Only for clients who sign after June 9th 2025.

- Private healthcare with dental insurance for the employee and one dependent.

- Computer will be provided + internet allowance.

- Member Wellness Program.

What You’ll Be DoingYou’ll be part of the Customer Success function, supporting post-sale onboarding, system integration, and financial data reconciliation. Your key tasks will include:
- Lead multi-unit restaurant and franchise accounts through post-sale onboarding, channel integration, and official platform launch.

- Configure software against client channels, POS systems, delivery platforms, and bank feeds.





- Audit and reconcile financial and operational data to ensure complete figures accuracy prior to account go-live.

- Lead engaging onboarding sessions for restaurant operators, executives, and CFOs.

- Triage setup blockers and initial technical issues directly with product and engineering teams.

- Leverage AI tools daily to streamline onboarding workflows, troubleshoot configurations, and maintain documentation.

- Monitor account health, track contract terms, and land account renewals and upsells

What You’ll Bring
- 1–4 years of professional experience in SaaS, software implementation, or technical onboarding/consulting roles.

- Top-tier verbal and written English communication skills (near-native level, C1) tailored for a North American commercial audience.

- Strong quantitative capabilities with practical experience in spreadsheet models, data mapping, and financial/operational reconciliation.

- Native-level AI fluency, with extensive experience using AI tools (such as Claude) in day-to-day workflows.

- Exceptional resilience, adaptability, and comfort thriving in an ambiguous, high-growth startup environment.

- A proactive, empathetic, and customer-driven approach with complete personal accountability

Bonus Points For
- Background in top-tier strategy consulting (e.g., Bain, McKinsey, BCG) or high-growth tech.

- Familiarity with restaurant/retail tech, POS integrations, SQL, or Salesforce.

Ready to Apply?Click Apply, upload your CV, and complete our brief questionnaire.Want to fast-track your application? Connect with Martin at [email protected]Let’s build something great together!

📌 Client Onboarding Specialist (SAAS/ IT) – Remote | Indefinite-term Contract- Pre-Paid Medicine (Bogotá)
🏢 FiltaGlobal
📍 Bogotá