We are seeking a detail-oriented and proactive Personal Injury Case Manager with at least 2 years of experience handling liability, property damage, and bodily injury claims. The ideal candidate has strong communication skills, the ability to manage multiple cases simultaneously, and a solid understanding of insurance processes in PI claims.

Responsibilities

- Manage a full caseload of Personal Injury (PI) files from intake through resolution
- Evaluate liability by obtaining facts of loss, gathering evidence, reviewing reports, and working with insurers to help secure liability acceptance
- Assess insurance coverages, including identifying applicable policy limits and exclusions
- Coordinate property damage claims, including arranging vehicle repairs, total loss handling, and identifying additional property impacts beyond the vehicle (e.g., personal items, structures, electronics)
- Oversee bodily injury management by scheduling and coordinating medical treatment, monitoring patient progress, and ensuring treatment aligns with policy limits and property damage outcomes
- Communicate with providers, adjusters, attorneys,



and clients to ensure cases progress efficiently
- Maintain accurate documentation, updates, and follow-ups within case management systems
- Assist in preparing case summaries, demand packages, and settlement documentation

Requirements

- 2+ years of experience in Personal Injury case management or insurance claims handling

- Strong knowledge of
- Liability: obtaining liability acceptance, understanding coverages, and evaluating policy limits
- Property Damage: coordinating repairs, handling total loss scenarios, and identifying non-vehicle property damages
- Bodily Injury: managing treatment plans, approving/denying treatment based on policy limits, and coordinating care after reviewing final property damage costs
- Strong interpersonal and negotiation skills
- Ability to multitask in a fast-paced environment and meet deadlines
- Proficiency with case management software and documentation tools

Benefits

- Prepaid medical coverage
- Seniority bonus
- Adaptable paid time off (PTO)
- Growth opportunities and more

📌 Case Manager (Medellín)
🏢 Provana
📍 Medellín