The Billing Specialist is responsible for managing end-to-end billing activities to ensure accurate, timely, and consistent invoicing. This role supports high-volume operations by validating billing data, resolving discrepancies, and maintaining financial accuracy while working closely with internal teams and client stakeholders.
Key Responsibilities:
- Prepare, generate, and review customer invoices based on approved rates, hours, or services rendered.
- Validate billing data to ensure accuracy and compliance with contractual agreements.
- Investigate and resolve billing discrepancies, adjustments, and credit notes.
- Coordinate with Operations, Sales, and Finance teams to clarify billing requirements and resolve issues.
- Maintain accurate billing records and supporting documentation in internal systems.
- Ensure invoices are delivered within established timelines and service level agreements.
- Support audits and internal reviews related to billing processes.
- Follow established billing procedures, controls, and documentation standards.
Requirements: Experience, Education & Skills:
- Previous experience in billing, invoicing, or accounting support roles (minimum 6 months preferred).
- Strong attention to detail and high level of accuracy.
- Ability to manage repetitive tasks in high-volume environments.
- Solid analytical and problem-solving skills.
- Basic to intermediate Excel skills and comfort working with financial data.
- Strong English verbal and written communication skills.
- Availability to work assigned schedules based on operational needs.
Preferred / Nice to Have:
- Experience supporting U.S. or international clients.
- Familiarity with ERP, billing platforms, or accounting systems.
- Experience working with service-based or high-transaction environments.
- Understanding of basic accounting principles related to invoicing.