Front Desk & Communications

Answer and direct a high volume of inbound calls in both English and Spanish with professionalism, warmth, and efficiency

Greet and assist clients, prospective clients, and visitors (virtual or in-person as applicable) with a positive and helpful attitude

Respond to emails, voicemails, and messages promptly and route them to the appropriate team member

Take accurate and detailed messages and ensure timely delivery to attorneys, paralegals, or case managers

Handle client inquiries with empathy and discretion, providing general information about the firm without giving legal advice

Make outbound calls to clients, medical providers, insurance companies, and other parties as directed

Scheduling & Calendar Management

Schedule, confirm, and reschedule appointments, consultations, depositions, and meetings for attorneys and staff

Maintain and update attorney and team calendars in real time

Send appointment reminders to clients and follow up on no-shows or cancellations

Coordinate conference calls and virtual meetings, including sending links and ensuring all parties are confirmed

Administrative Support

Perform accurate and timely data entry into the case management system

Prepare, send, and track routine correspondence and documents as directed by the legal team

Assist with organizing and maintaining digital client files and records

Process incoming and outgoing mail, faxes, and documents

Support attorneys, paralegals, and case managers with administrative tasks as needed

Assist with printing, scanning, copying, and filing documents in an organized manner

Client Experience

Serve as a warm and reassuring point of contact for clients who may be going through a stressful and difficult time

Follow up with clients on outstanding documents, signatures, or information requests

Escalate client concerns or urgent matters to the appropriate team member quickly and professionally





Maintain a consistently positive, patient, and professional tone in every interaction

Multitasking & Office Coordination

Manage multiple simultaneous tasks — phone calls, scheduling, data entry, and correspondence — without losing accuracy or composure

Prioritize tasks effectively in a fast-paced, high-volume environment

Anticipate the needs of the team and take initiative to keep daily operations on track

Maintain organized systems for tracking tasks, messages, and follow-ups throughout the day

Required

Fully bilingual in English and Spanish — written and verbal (required, non-negotiable)

Minimum 1–2 years of experience in a receptionist, administrative, or front desk role

Exceptional multitasking ability — comfortable managing phones, scheduling, and data entry simultaneously

Strong organizational skills with meticulous attention to detail

Excellent verbal and written communication skills in both languages

Professional, friendly, and composed demeanor — especially when handling difficult or emotional callers

Proficiency with Microsoft Office / Google Suite and video conferencing tools (Zoom, Google Meet, etc.)

Reliable internet connection and a quiet, distraction-free remote workspace

Self-motivated and able to manage time effectively without close supervision

Preferred

Experience working in a personal injury or general law firm (strong plus)

Familiarity with legal terminology, case management software, and legal office procedures

Experience with e-signature platforms (DocuSign, Adobe Sign, or similar)

Experience handling high call volumes in a customer-facing or client services role

Comfortable working across multiple time zones if required

Fully remote, full-time position with a consistent schedule

Competitive compensation based on experience

Welcoming, team-oriented work environment with clear expectations

Opportunity to grow into expanded administrative or legal support roles

PTO, Holidays and attendance bonus

📌 Bilingual receptionist for a law firm (Antioquia)
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