Are you fluent in both English and Spanish? Do you enjoy helping customers while identifying opportunities to turn conversations into appointments and business opportunities?
We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.
In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads.
This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.
What You'll Do
- Handle inbound customer inquiries through phone, email, live chat,
and SMS
- Deliver exceptional customer service and support
- Convert inbound inquiries into scheduled appointments
- Educate customers on available services and solutions
- Coordinate with internal departments to ensure customer needs are addressed
- Process appointment scheduling, rescheduling, and cancellations
- Create and route support tickets when necessary
- Assist internal teams with administrative and customer support tasks
- Maintain accurate records and documentation within company systems
- Provide professional communication across all customer touchpoints
Schedule
- Full-time, on-site position
- 40-hour work week across 5 scheduled workdays
- 2 consecutive days off each week
- The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)
- Assigned schedule
📌 Bilingual Customer Support & Lead Generation Specialist (Soledad)
🏢 Resolv Global
📍 Soledad
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