Amazon FBA Operations Manager for Private Label (USA)

We are seeking a highly skilled Operations Manager to lead our Amazon USA private label business. This is a hands-on, high-responsibility role that combines strategic leadership with daily operational execution. You will both manage and actively participate in core operational activities - overseeing the Supply Chain Manager, handling Amazon account health, and ensuring smooth coordination across logistics, purchasing, and marketplace operations.

The idóneo candidate thrives in a fast-paced, high-growth environment, is extremely detail-

oriented, and enjoys mentoring a small team while staying hands-on in operations.

This role is 50% individual contributor and 50% manager. Reports to COO.

Highlights

- Full-time 40 hours per week
- Competitive salary based on experience.
- Performance-based incentives/bonuses.
- Professional growth opportunities in e-commerce
- Remote position
- Health insurance stipend
- Paid vacation

90 Day Objectives

- Master day-to-day supply chain and operations: Fully understand all processes

from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.

- Learn and master Amazon Seller Central: Understand workflows for order

management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.

- Understand and apply seasonal forecasting: Learn existing forecasting models,

analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.

- Submit actionable demand forecasts: Produce reliable demand forecasts that

aligned with seasonal trends and operational constraints.

Key Performance Indicators

- Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse

for each SKU

- Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
- Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
- Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
- Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities: Operations & Supply Chain





- Oversee the Supply Chain Manager and ensure end-to-end supply chain operations

run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.

- Actively support the team during critical operational periods - stepping in to execute

and problem-solve logistics, customs clearance, or inbound delays.

- Provide guidance and make strategic decisions on inbound logistics, customs

clearance, and domestic transport.

- Maintain visibility on inventory levels and work with the Supply Chain Manager to

prevent stockouts or excess inventory.

- Bring hands-on experience in supply chain management, including creating and

managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations

- Oversee the Supply Chain Manager to ensure order management and supervise

Administrative Assistant in handling customer service and timely resolution of account-related issues.

- Manage Amazon account health, including policy violations, IP complaints, and other

compliance issues, resolving them independently and efficiently.

- Hands-on expertise in Amazon Seller Central - directly executing operational tasks

when needed.

- Coordinate with internal teams to ensure the PPC team can adjust advertising

strategies based on inventory levels.

- Monitor product listings, rankings, and competitor activity to maintain

competitiveness. Vendor & Purchasing Management

- Source, negotiate, and manage relationships with suppliers, freight forwarders, and

3PL providers.

- Evaluate vendor performance and ensure high-quality standards and on-time

deliveries.

- Oversee purchasing activities,



ensuring cost-efficiency while maintaining product

quality.

- Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management
- Manage and mentor a small team of 2-3 operations staff.
- Establish clear processes, KPIs, and accountability for the team.
- Promote a continuous improvement culture, driving efficiency gains of "1% better

every day."
- Lead by example - working alongside the team in daily operations, modeling

problem-solving, and maintaining high execution standards.Balance strategic direction with direct, hands-on involvement to ensure flawless execution.
- This role may also involve ad-hoc projects and other analysis or operational tasks

beyond those listed, as required to support the evolving priorities of the business. Qualifications (Must-Have)
- 3+ years of hand-on experience in operations, supply chain, or logistics in an

Amazon environment.
- Extremely detail-oriented, process-driven, and highly organized, with a focus on

continuous improvement.
- Comfortable working in a fast-paced, dynamic environment with partial overlap to the

U.S. East Coast time zone.
- Strong knowledge of Amazon FBA logistics, 3PL operations, and international

shipments (China to USA), including customs and freight forwarding.
- Proven track record in forecasting, inventory planning, and demand analysis to

support seasonal and replenishment cycles.
- Hands-on experience managing Amazon account health, including policy violations,

IP complaints, and compliance issues.
- Solid understanding of how PPC advertising and marketing performance impact

inventory and operations.
- Fluent in English (required); strong communication and analytical skills.

Nice to Have
- Ability to speak Mandarin to communicate effectively with Chinese suppliers.
- Experience launching new products on Amazon.
- Familiarity with forecasting tools or third-party Amazon software (e.g., Helium 10,

SoStocked).
- Familiarity with Project Management tool (Clickup, Asana)
- Prior experience in managing small teams in eCommerce.
- Proficiency in Google Sheets/Excel for analysis and reporting.

📌 Amazon FBA Operations Manager (Remote) (Medellín)
🏢 Page One Brands
📍 Medellín