I’m helping Caddy Moving find a top candidate to join their team full-time for the role of Accounts Receivable & Collections Specialist .

You will drive financial integrity and operational efficiency through diligent account management.

Compensation:

USD 9 - 12/hour

- Commissions (:USD1K/hour)

Location:

Remote (anywhere)

Mission of Caddy Moving:

"At Caddy Moving, our mission is to redefine the moving experience by making it simple, stress-free, and reliable. We are committed to connecting customers with trustworthy, background-checked movers through an easy-to-use platform that prioritizes transparency, affordability, and customer satisfaction. Through innovation and dedication, we aim to empower both movers and customers, creating a streamlined process that brings peace of mind to every move."

What makes you a strong candidate:

- You are proficient in Enterprise resource planning (ERP), Debt collection, Corporate compliance, Billing, Accounts receivable.
- You have the potential to develop in Payment processing, CRM.
- English - Conversational

Responsibilities and more:

About Caddy Moving

- Caddy Moving is a nationwide, technology-enabled moving labor company that connects customers with qualified moving professionals.
- We are looking for a detail-oriented and persistent Accounts Receivable & Collections Specialist to manage outstanding customer balances and improve our payment collection process.

Position Overview
- The Accounts Receivable & Collections Specialist will be responsible for collecting unpaid customer balances after moving services have been completed.
- This person will communicate directly with customers, arrange payment plans, resolve basic billing questions, document all collection activity, and escalate disputed accounts when necessary.
- This role requires professionalism, persistence, organization, and the ability to have difficult but respectful conversations with customers.

Responsibilities
- Contact customers by phone, text,



and email regarding unpaid balances.
- Collect updated payment information and process authorized payments.
- Create and manage customer payment plans.
- Send invoices, payment links, past-due notices, and final payment demands.
- Track customer promises to pay and follow up on missed payments.
- Document all communication and collection activity in the company’s systems.
- Separate billing disputes from customers who are unwilling or unable to pay.
- Coordinate with Customer Support when a customer reports damages, complaints, or service issues.
- Prepare eligible accounts for placement with an outside collection agency.
- Maintain accurate accounts receivable records and provide weekly collection reports.
- Protect customer payment information and follow all company privacy and compliance policies.

Qualifications
- Previous experience in accounts receivable, billing, collections, customer service, or a related role.
- Strong phone, email, and written communication skills.
- Comfortable discussing unpaid balances and requesting payment.
- Organized and able to manage multiple customer accounts and follow-up dates.
- Professional, persistent, and calm when dealing with difficult customers.
- Strong attention to detail and record keeping.
- Experience using a CRM, payment processor, accounting platform, or collection software is preferred.
- Experience working with consumer accounts is a plus.

Performance Expectations
- Percentage of outstanding balances recovered.
- Speed of payment collection.
- Payment plans successfully completed.
- Accuracy of account documentation.
- Reduction in accounts written off.
- Professional handling of customer disputes and collection communications.

Role Guidelines
- Moving contractors are not involved in the collection process.
- All payment discussions, payment arrangements, and collection activity must be handled directly by authorized Caddy Moving employees.

Your potential leader(s):

- Zach Richards - Partner, Boots & Mortar

📌 Accounts Receivable & Collections Specialist (Colombia)
🏢 Emma of Torre.ai
📍 Colombia