We are looking for an Operations Specialist with experience in digital advertising to support our clients throughout onboarding and day-to-day operations. This role focuses on ensuring clients are successfully activated, their advertising infrastructure is correctly configured, and operational issues are resolved efficiently.

This is an operations-focused role. You will coordinate across internal teams, troubleshoot advertising account issues, guide clients through operational processes, and ensure they have everything needed to launch and scale successfully.

What you'll do

Manage client onboarding and operational requests from activation through ongoing support.

Guide clients through advertising account setup, verification, and platform requirements.

Review account configurations to identify operational issues, missing assets, or compliance blockers.

Coordinate with Compliance, Performance, Finance, and Partnerships to resolve client requests efficiently.

Track client progress, follow up on outstanding actions, and ensure timely completion of operational tasks.





Escalate complex technical or platform-related issues when necessary.

Maintain accurate documentation, internal notes, and operational records.

Monitor client health from an operational perspective and proactively identify risks that may impact activation or service delivery.

Ensure internal processes, SLAs, and operational standards are consistently followed.

What we're looking for

Experience working in Operations, Customer Success, Account Operations, or a similar client-facing operational role.

Working knowledge of Meta Ads, Google Ads, Business Manager, and advertising account structures.

Ability to identify operational blockers and coordinate solutions across multiple teams.

Strong organizational skills with the ability to manage multiple priorities simultaneously.

Excellent communication and stakeholder management skills.

Strong problem-solving skills and attention to detail.

Professional English.

📌 Account Operations Specialist (Colombia)
🏢 Orange Trail
📍 Colombia