Work Mode: 100% On-site

Employment Type: Full-time

Experience: 4–8 years

Schedule: Requires overlap with US-based teams

About the Role

We are looking for a Software Engineer – L3 Support / BAU with strong experience supporting web-based applications and reporting platforms. This role focuses on resolving complex production issues, troubleshooting and debugging applications, optimizing SQL-based reporting solutions, and ensuring the stability and performance of existing systems.

The adecuado candidate is proactive, self-driven, and comfortable taking ownership of production incidents from investigation through resolution.

Requisitos

- Bachelor’s degree in Computer Science, Information Technology, or a related field .
- 4–8 years of industry experience , with significant hands-on experience in L3/BAU application support for web-based applications.
- Strong experience with SSRS or similar SQL-based reporting tools .
- Hands-on experience with C#, ASP.NET, .NET Framework 4.0+, .NET Core 8, JavaScript, and jQuery for troubleshooting, debugging, and bug fixing.
- Strong Microsoft SQL Server and SQL skills, including stored procedures, functions, triggers, views, query optimization, and debugging.
- Strong analytical, troubleshooting, root-cause analysis, and problem-solving skills.
- Familiarity with ITIL practices , application support processes, and source control tools such as GitHub .
- Excellent written and verbal communication skills and ability to independently own incidents while collaborating across teams.
- Availability to overlap with US-based teams .





Nice to Have
- Experience with Sigma and/or Power BI .
- Exposure to applications hosted on Microsoft Azure .

Responsibilities
- Provide L3 and BAU support for web-based applications and act as a primary technical point of contact for application incidents.
- Diagnose and resolve complex production issues, performance problems, bugs, and system errors , minimizing application downtime.
- Perform root cause analysis (RCA) for recurring incidents and implement or recommend preventive improvements.
- Troubleshoot and implement bug fixes across applications using C#, ASP.NET, .NET Framework 4.0+, .NET Core 8, JavaScript, and jQuery .
- Support and troubleshoot SQL-based reporting platforms , including SSRS, and work with reporting solutions such as Sigma or Power BI when applicable.
- Query, troubleshoot, and optimize Microsoft SQL Server , including stored procedures, functions, triggers, views, and related database components.
- Monitor application performance and identify opportunities for reliability and performance optimization.
- Collaborate with Development and Infrastructure teams to investigate issues and implement technical improvements.
- Participate in the testing and deployment of application updates, patches, enhancements, and bug fixes .
- Create and maintain SOPs, application support documentation, and end-user troubleshooting guides , and provide user training when required.
- Maintain clear communication with technical teams, business stakeholders, and users throughout incident resolution.

📌 6928 - Software Engineer –Support / BAU (Reporting Platform) (Colombia)
🏢 softgic
📍 Colombia