Work Mode: 100% On-site

Employment Type: Full-time

Experience: 4–8 years

Schedule: Requires overlap with US-based teams

About the Role

We are looking for a Software Engineer – L3 Support / BAU with strong experience supporting web-based applications and reporting platforms. This role focuses on resolving complex production issues, troubleshooting and debugging applications, optimizing SQL-based reporting solutions, and ensuring the stability and performance of existing systems.

The idóneo candidate is proactive, self-driven, and comfortable taking ownership of production incidents from investigation through resolution.

Requisitos Bachelor’s degree in Computer Science, Information Technology, or a related field.

4–8 years of industry experience, with significant hands-on experience in L3/BAU application support for web-based applications.

Strong experience with SSRS or similar SQL-based reporting tools.

Hands-on experience with C#, ASP.NET, .NET Framework 4.0+, .NET Core 8, JavaScript, and jQuery for troubleshooting, debugging, and bug fixing.

Strong Microsoft SQL Server and SQL skills, including stored procedures, functions, triggers, views, query optimization, and debugging.

Strong analytical, troubleshooting, root-cause analysis, and problem-solving skills.

Familiarity with ITIL practices, application support processes, and source control tools such as GitHub.

Excellent written and verbal communication skills and ability to independently own incidents while collaborating across teams.

Availability to overlap with US-based teams.





Nice to Have

Experience with Sigma and/or Power BI.

Exposure to applications hosted on Microsoft Azure.

Responsibilities

Provide L3 and BAU support for web-based applications and act as a primary technical point of contact for application incidents.

Diagnose and resolve complex production issues, performance problems, bugs, and system errors, minimizing application downtime.

Perform root cause analysis (RCA) for recurring incidents and implement or recommend preventive improvements.

Troubleshoot and implement bug fixes across applications using C#, ASP.NET, .NET Framework 4.0+, .NET Core 8, JavaScript, and jQuery.

Support and troubleshoot SQL-based reporting platforms, including SSRS, and work with reporting solutions such as Sigma or Power BI when applicable.

Query, troubleshoot, and optimize Microsoft SQL Server, including stored procedures, functions, triggers, views, and related database components.

Monitor application performance and identify opportunities for reliability and performance optimization.

Collaborate with Development and Infrastructure teams to investigate issues and implement technical improvements.

Participate in the testing and deployment of application updates, patches, enhancements, and bug fixes.

Create and maintain SOPs, application support documentation, and end-user troubleshooting guides, and provide user training when required.

Maintain clear communication with technical teams, business stakeholders, and users throughout incident resolution.

📌 6928 - Software Engineer –Support / BAU (Reporting Platform) (Colombia)
🏢 softgic
📍 Colombia