We’re looking for a TrilignualCustomer Expert to join our team in Bogotá. In this role, you’ll support customers by responding to inquiries in French and English , providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.
Who You Are:
- A customer-focused professional who genuinely enjoys helping others.
- A solution-driven thinker who aims to resolve situations efficiently and accurately.
- A clear communicator who can explain information in a simple, friendly, and confident way.
- A proactive problem solver who stays calm and focused in different customer scenarios.
- A responsible and detail-oriented person who handles information with care and discretion.
- A bilingual communicator with intermediate to advanced English proficiency (B2+ or above), ready to grow in a integral environment.
- A team player with a positive mindset and a strong sense of accountability
Let’s Talk About Benefits:
- Work schedules of 42 hours per week*, designed to support work-life balance. TRN L-V 7:00am- 4:00pm / OPS 4:00am- 1:00pm // 3:30pm- 12:00am (2 Days off)
- Performance-based bonuses* to reward your results and commitment.
- Indefinite-term contract for long-term stability.
- Access to our exclusive Gaming Arena, designed for entertainment and team connection.
- Employee fund benefits that support your financial wellbeing.
*Terms and conditions apply.
Lugar de Trabajo
? BOGOTÁ CONNECTA
[Ac. 26 #92-32]
This Is What Sets Us Apart:
We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.