Job Description
We are seeking a contractor Product Manager to help drive the continued evolution of an AI-powered internal IT help experience delivered through Slack and chat-based workflows. This role will own requirements, outcomes, rollout planning, measurement, and rapid iteration as the product becomes a primary front door for IT help.
This is a hands-on individual contributor role for a Product Manager who can embed quickly, operate independently, and partner closely with engineering, support operations, and business stakeholders in a fast-moving environment.
Enterprise experience strongly preferred.
Qualifications
Key Responsibilities
- Own day-to-day product management, including framing, prioritization, requirements, acceptance criteria, and backlog management.
- Play a key product role in agile team ceremonies, including planning, refinement, standups, reviews, and retrospectives.
- Partner with engineering and support operations to improve troubleshooting, escalation, fulfillment, and response quality.
- Define, monitor, and interpret success metrics,



then turn findings into roadmap and prioritization decisions.
- Drive UAT, rollout readiness, stakeholder updates, and rapid iteration.
- Prepare for and facilitate recurring product reviews with senior stakeholders.
- Strengthen the product feedback loop by turning user, support, and operational signals into prioritized improvements.
- Improve user journeys and service workflows through experimentation and iterative delivery.
Must-Have Skills
- 5+ years of product management experience.
- Ability to operate as an independent individual contributor and embed quickly with limited oversight.
- Strong product management experience owning roadmap, requirements, prioritization, and delivery.
- Experience with internal platforms, workflow products, service experiences, or AI-enabled products.
- Production ownership of an agentic product or AI-agent experience.
- Demonstrated effectiveness shaping and improving pr

📌 #126919 - Product Manager, AI-Powered IT Help Experience (Bogotá)
🏢 Lifted, an Upwork Company™
📍 Bogotá