What if your on-call incidents were already triaged, root-caused, and half-resolved before you even opened your laptop? That's not a vision statement — it's Tuesday for the team you'd be joining.

We're hiring a senior executive to own cloud operations and AIOps engineering for a high-scale enterprise SaaS platform that powers customer engagement for integral brands. The mandate: make AI agents the primary operators of production, with elite human engineers designing, governing, and extending the autonomous surface — not manually working queues.

The Role

You'll lead a compact, globally distributed team of top-tier engineers whose job isn't to respond to incidents — it's to build the agents that do. You'll own every reliability outcome across the platform: availability, mean-time-to-recover, and the customer trust that depends on both.

This is not a strategy-and-slides position. You'll be in the code, on the bridge during high-severity events, writing root-cause analyses, and personally shipping agent improvements every week.



You'll also be the operations executive that enterprise customers and internal leadership turn to when it matters most.

Key Responsibilities
- Drive reliability as a business outcome. Uptime climbing, MTTR falling, customer satisfaction rising — measured weekly, not quarterly. When a major customer is impacted, you're the accountable leader in the room.
- Architect and govern the AIOps agent ecosystem. Define scope, acceptance criteria, guardrails, and escape hatches for every autonomous agent in production. Hold quality standards even when the pressure is to move fast and skip validation.
- Lead critical customer escalations. Serve as the executive point of contact for top-tier enterprise accounts during operational events. Engineer the systems and processes that make escalations increasingly rare.
- Build and retain a world-class senior team. No tiered support structure — every engineer on the team designs agents, owns runbooks, and operates

📌 SVP of Cloud Operations (Colombia)
🏢 IgniteTech
📍 Colombia