Description
At Marsh McLennan, we are seeking a
Business Process Specialist
to join our team. The selected candidate will be responsible for analyzing, designing, and optimizing key business processes, primarily within the
Marsh Risk segment
, ensuring alignment with strategic objectives while leading transformation and operational efficiency initiatives.

The Role: Business Process Specialist
- Ensure proper documentation of processes, policies, and operational procedures.
- Establish performance indicators (KPIs) and process metrics for monitoring and control.
- Identify, document, and redesign business processes to improve efficiency, quality, and regulatory compliance.
- Actively participate in the definition, planning, and management of process-related projects, serving as a bridge between business and technology teams.
- Lead continuous improvement initiatives applying standard methodologies (knowledge and/or certifications in Lean Six Sigma will be considered a plus).
- Coordinate workshops and information-gathering sessions to understand the current state (As-Is)



and define the target operating model (To-Be), including follow-up on action items.
- Collaborate with cross-functional and multicultural teams in the implementation of new tools and solutions supporting process management.
- Participate in change management initiatives to ensure adoption of defined processes.
- Negotiate deadlines and track pending actions with regional and international teams.
- Develop regional project timelines based on inputs from local teams.

Requirements
- Minimum 4+ years of experience in business process definition, analysis, and optimization.
- Advanced English proficiency, only CV’s in English will be considered
- Experience in the insurance, financial services, or consulting sector.
- Strong knowledge of project management methodologies (PMI, Agile, Scrum, Kanban).
- Excellent stakeholder management and communication skills.
- Experience in process discovery, modeling,

📌 Business Analysis (Colombia)
🏢 Marsh Risk
📍 Colombia