Our client is an AI-powered lead generation platform that monitors LinkedIn in real time and surfaces warm, intent-based leads the moment they appear — so GTM teams can reach the right people at exactly the right time. We integrate with tools like HeyReach, Clay, and n8n to make outbound smarter and faster.
We're a small, fast-moving team building something genuinely new in the outbound space, and we're growing.
The Role
We're looking for a Customer Success Manager who is equal parts people person and technical
thinker. You'll be the main point of contact for our clients — helping them onboard, get results fast, and keep getting value out of Traxy over time. Because our product sits at the intersection of AI, automation, and outbound strategy, you'll need to be comfortable getting into the technical weeds when needed.
This is an early and high-impact role. You'll have a direct line to the founding team, real ownership over client outcomes,
and a clear path to grow as the company scales.
What You'll Do
- Own the onboarding experience for new clients from day one
- Proactively check in with accounts, track their results, and identify opportunities to drive more value
- Troubleshoot technical issues related to integrations (Zapier, n8n, HeyReach, Clay, and similar
tools)
- Help clients build and optimize their outbound workflows using Traxy
- Gather client feedback and work closely with the product team to improve the platform
- Identify expansion and upsell opportunities within your book of accounts
- Maintain clear, organized documentation of client conversations and progress
What We're Looking For
- Fluent English with strong verbal and written communication skills — you'll be client-facing daily
- Based in Brazil or Colombia
- Warm, bubbly energy — you enjoy building relationships and clients genuinely like working with