We are looking for an experienced Infrastructure Manager to lead the performance, reliability, governance, and continuous improvement of infrastructure services supporting a dedicated managed-services client.
This senior leadership role oversees Systems, Microsoft Azure, Network, and Datacenter teams, leading architects and team leads while ensuring secure, resilient, supportable, and high-performing infrastructure aligned with business priorities, contractual commitments, and customer expectations.
What You'll Do
Lead the operational performance, technical governance, reliability, and continuous improvement of the Systems, Azure, Network, and Datacenter teams.
Lead and develop architects, team leads, and infrastructure engineers through coaching, performance management, development plans, cross-training, succession planning, certification goals, and hiring and retention initiatives.
Ensure infrastructure SLAs, KPIs, availability targets, service commitments, operational standards, and customer satisfaction objectives are achieved.
Govern the 24x7 on-call and escalation model and lead major incidents and complex escalations, coordinating technical teams, vendors, service management, and client stakeholders through service restoration.
Drive problem management, root cause analysis, corrective and preventive actions, and follow-through for recurring incidents and major service failures.
Review infrastructure architecture, engineering plans, operational changes, technical risks, lifecycle concerns, capacity constraints, dependencies, and remediation strategies.
Oversee infrastructure security, vulnerability remediation, patching, audit findings, compliance, backup, recovery, disaster recovery, monitoring, availability, capacity, technical debt, documentation, and operational readiness.
Partner with Service Delivery and Project Management teams on service reviews, QBRs, executive communications, resource planning, technical delivery, dependencies, risks, and project
📌 Infrastructure Manager (Bogotá)
🏢 Auxis
📍 Bogotá