We are looking for an experienced Infra Team Lead to lead a technical infrastructure team responsible for resolving complex issues, supporting escalated service requests, improving system reliability, and driving technical and process improvements.
This role combines hands-on technical leadership, L3 escalation support, coaching, training, team performance management, and continuous improvement across infrastructure environments involving networking, servers, cloud technologies, and security systems.
What You'll Do
Lead the team in alignment with company values while delivering high-quality service and value to clients.
Provide technical leadership and L3 escalation support for complex infrastructure issues and tickets.
Proactively assist team members in resolving technical roadblocks and meeting customer and service expectations.
Perform deep technical root cause analysis and recommend corrective actions.
Coach, mentor, and advise technical team members while supporting training plans, training sessions, and professional development.
Recommend and implement system improvements to maximize performance, reliability, and security.
Identify and implement process improvements to increase team efficiency and operational effectiveness.
Partner with client teams on complex technical discussions, system enhancements, new products, and tools.
Lead complex system initiatives and small internal technical projects when required.
Recommend challenging assignments to support team members' technical growth and development.
Review, improve, and maintain technical documentation and troubleshooting procedures.
Review, enforce, and report team performance metrics and service goals.
Support hiring, training, work delegation, and the implementation of team best practices.
What We're Looking For
8+ years of experience in infrastructure, systems engineering, networking, cloud, security, or a related technical field.
Bachelor's degree in Computer Science, Engineering, Information Tech
📌 Infra Team Lead (Bogotá)
🏢 Auxis
📍 Bogotá