At EX Squared LATAM, we are a digital transformation company focused on building innovative, high-impact technology solutions that drive real business value. We partner with top-tier clients across general, regional, and local markets, fostering a collaborative, inclusive, and innovation-driven culture where your ideas truly matter.

Role Overview

We’re currently looking for a Junior Client Success Analyst to support our client, a technology company operating in the digital recruitment and advertising industry.

This entry-level position combines data analysis, campaign operations, customer success, and technical problem-solving. You will onboard customers, monitor campaign performance, analyze metrics, optimize budgets and segmentation, and provide recommendations that help customers achieve better results.

This is an excellent opportunity for a recent graduate or early-career professional who enjoys working with data, solving problems, communicating with customers, and learning how a technology platform operates.

Location:
Fully remote position within LATAM.

Contract Duration:




Long-term.

Language Requirement:
Advanced English.

What You’ll Do
- Onboard new customers and accurately configure their accounts.
- Manage customer campaigns within our client’s proprietary platform.
- Monitor campaign performance, budgets, bids, and segmentation.
- Analyze trends, metrics, and data to identify optimization opportunities.
- Recommend campaign adjustments based on customer needs and results.
- Help customers achieve budget fulfillment and consistent performance.
- Communicate with customers through email and occasional calls.
- Prepare and conduct performance, trend, and metric reviews.
- Investigate account, product, data, and platform-related issues.
- Use basic database queries to support analysis and troubleshooting.
- Create reports that provide actionable business insights.
- Coordinate with internal teams to resolve customer concerns.
- Proactively address perfor

📌 Junior Client Success Analyst (Colombia)
🏢 EX Squared LATAM
📍 Colombia