We are seeking a sharp, highly organized, and proactive
Bilingual Legal Virtual Assistant
to join our team and act as a crucial support pillar for our pre-litigation pipeline to join a fast-growing, California-based Personal Injury law firm dedicated to fighting for accident victims across the state. Our client pride themselves on fast execution, meticulous file organization, and providing exceptional customer service to our clients.

In this role, you will be responsible for the operational side of our personal injury files, specifically driving the intake process and managing medical records retrieval.This is a high-volume, fast-paced role that requires daily communication with Spanish and English-speaking clients, medical providers, and insurance adjusters.
You are not expected to make legal arguments or negotiate settlements; your primary goal is to ensure case files are accurate, complete, and moving forward efficiently.
Requirements
Key Responsibilities:
- Opening Claims & Intake: Handle new client onboarding, collect crucial accident data (police reports, photos,



insurance information), and file initial claims with auto insurance carriers.
- Medical Records Retrieval: Proactively request, follow up on, and organize medical records, billing statements, and lien balances from healthcare providers.
- Bilingual Communication: Serve as a key point of contact for clients, answering questions and providing regular case updates in both English and fluent Spanish (via phone, text, and email).
- Insurance Correspondence: Daily communication with insurance adjusters to verify policy limits, obtain claim numbers, and track claim status.
- File Management: Meticulously update and maintain electronic case files within our cloud-based case management software.

Required Qualifications (Non-Negotiable):
- Experience: A minimum of 2+ years of direct experience supporting a U.S. or California-based personal injury law firm in a virtual or remote capacity.
- Language Fluency: N

📌 Bilingual Legal Virtual Assistant (Colombia)
🏢 Staffing For Doctors
📍 Colombia