About us

EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and general technology companies. Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond.

Position Summary

The CSM is the most senior individual contributor in Customer Support & Service Operations, responsible for the VIP Platinum portfolio, EdgeUno's largest and most strategic accounts. This role combines deep technical knowledge of network infrastructure with executive-level relationship management, acting as the single point of accountability for the customer's operational experience.

This is not a people-management role. It is a hands-on,



high-touch position where technical credibility and relationship depth are the differentiators.

Key Responsibilities

*1. Relationship & Account Management*
- Own the end-to-end operational relationship for each VIP Platinum account — from onboarding through renewal.
- Conduct Quarterly Business Reviews (QBRs) with customer executive stakeholders, presenting Health Score, SLA performance, incident trends, and expansion opportunities.
- Serve as the customer's executive sponsor contact within EdgeUno — coordinate with the CTO/COO for VIP Platinum exec-to-exec engagement.
- Proactively monitor Health Score (target ≥ 72) and intervene before it deteriorates — not after.
- Identify expansion signals (bandwidth growth, new services, geographic expansion) and hand to Sales Team (BDM) with documented usage evidence.

*2. Incident & Escalation Management*
- Receive immediate notificatio

📌 Customer Success Manager (Localidad de Chapinero)
🏢 Edgeuno
📍 Localidad de Chapinero