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Purpose
The Fraud advisor – merchant fraud monitoring, has direct responsibility for preventing or minimizing losses to the Bank resulting from fraudulent activity in our different merchant portfolios (Chile, Peru Mexico and English-speaking Caribbean) that the GBS merchant fraud monitoring unit provide services to. This is achieved by means of a variety of fraud detection tools and performing fraud detection analysis on a 24/7 basis. The incumbent can significantly impact the Bank’s overall performance with respect to fraud losses; therefore, they must possess strong analytical thinking. The incumbent pro-actively contributes to the department’s fraud prevention strategy through the identification of emerging fraud trends and working closely with the Fraud Merchant Senior Manager in GBS.
Accountabilities
• Thoroughly manage the department's operational systems and maintain a good knowledge of credit card, debit card products and merchant deposit accounts. As well as Fraud Management procedures and a general knowledge of all the bank's products and services.
• Analyze alerts generated in the monitoring tools used, taking timely action to mitigate fraud.
• Contact merchants if necessary for validation of suspicious movements in their deposit accounts.
• Provide support to countries with fraud cases, information for investigation or escalation of cases with Fraud Management as required.
• Validate with countries suspicious activity between merchant accounts.
• Provide support to Contact Centers via calls or mail with fraud cases and declinations as required.
• Provide support to affiliated merchants for the validation of suspicious transactions.
• Report unusual occurrences or fraudulent activity to supervisor and Analytics team.
• Maintain co