Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you'll do
- Deliver a seamless account activation experience, including software and hardware setup, account creation, configuration, and delivery of credentials to new clients.
- Manage handoffs from Sales and Success teams to ensure customers are onboarded with their full suite of Otter products.
- Coordinate product shipments to meet SLA commitments and confirm customer receipt.
- Serve as the primary customer contact via phone, email, and video calls,



providing hands-on training on Otter's tools and systems.
- Monitor the early customer lifecycle, driving platform adoption and satisfaction while consistently meeting CSAT targets.
- Collaborate cross-functionally with Sales and Success teams to support implementation success and continuously improve onboarding processes for greater efficiency.
- Proactively identify and execute process improvements that enhance the overall customer experience.

What we're looking for
- At least 1-3 years of experience in a client-facing role such as customer success, customer support, onboarding, training, or implementation.
- English proficiency at a C1 level.
- Strong communication skills with the ability to explain technical processes in a clear, approachable way across phone, email, and video channels.
- Strong problem-solving skills, a service-oriented mindset, and excellent organizational skills.
- Preferred: Experience onboarding clients to SaaS plat

📌 Digital Onboarding Specialist (Bogotá)
🏢 ATOMS Careers page
📍 Bogotá