Company Overview:

General Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

We are seeking a dedicated

Junior Service Desk Analyst

to join our team and provide support and troubleshooting for our drivers.

Position Title: Junior Service Desk Analyst

Location:

Remote - Colombia

What you will be doing:

The Service Desk Analyst provides support for basic incident resolution and requests reported to the division service desk. As the single point of contact between the service provider and the users,



they are responsible for collecting information through a customer conversation, accessing support tools, and engaging additional support staff if needed. Problems beyond the scope of their ability are resolved by escalating problems promptly to level two support, or service desk management. Your responsibilities will include:
- Provide Tier 1 technical phone support for our Professional Drivers. Troubleshoot and solve issues related to the Edge Connect Tablets, CVDs, Drive Werner Pro, Workflows/Jobs, Login Issues, Password Resets, and additional driver-related tasks.
- Perform password resets for both internal users and our Professional Drivers across multiple platforms.
- Accurately record, update, and document tickets/requests using ServiceNow. Monitor service desk tickets assigned to the queue and process first-in first-out based on priority.
- Process/fulfill requests submitted through the self-service portal.
- Provide Tier 1 application support for core plat

📌 Junior Service Desk Analyst (Medellín)
🏢 Lean Tech, a Lean Solutions Group Division
📍 Medellín