Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of
our homes. We deliver innovative solutions to hundreds of thousands of
businesses [https://customers.twilio.com/]and empower millions of developers
worldwide to craft personalized customer experiences.

Our dedication to remote-first work
[https://www.twilio.com/en-us/blog/open-work], and strong culture of connection
and integral inclusion means that no matter your location, you’re part of a
vibrant team with diverse experiences making a global impact each day. As we
continue to revolutionize how the world interacts, we’re acquiring new skills
and experiences that make work feel truly rewarding. Your career at Twilio is in
your hands.
.

Hiring and how we work :

We use Artificial Intelligence (AI) to help make our hiring process efficient.
That said, every hiring decision is made by real Twilions

Also, while we are a remote-first company, you may be asked to report in person
on an ad-hoc basis for team gatherings, functional off-sites or customer
meetings.
.





See yourself at Twilio

Join the team as our next Technical Support Expert - Accounts & Billing

About the job

This position is needed for delivering award-winning support to Twilio
customers, making this role critical to supporting our customer base. This role
will partner with various technical support, customer success, account
administration, and billing teams at Twilio, and it will be customer-facing. The
ideal candidate is a strong communicator, enjoys diving deep into details,
excels at using data and reporting, and has a sharp attention to detail. This
position will support our Global Account Administration and Billing Support team
by helping resolve customer escalations and addressing complex technical issues
related to our billing platform, which includes both Twilio and SendGrid. In
addition, the TSE3 identifies emerging customer issues, manages break/fix
escalations, and resolves TSE pain points.

Responsibil

📌 Technical Support Expert 3 (Colombia)
🏢 Twilio
📍 Colombia