Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

Respond to customer inquiries
Resolve issues professionally
Document interactions accurately
Escalate complex issues
Meet response-time goals
Maintain customer satisfaction
Collaborate with internal teams
Follow company procedures

Requirements

2+ year of customer service experience
Excellent English communication
CRM/ticketing system experience
Problem-solving skills




Ability to multitask
Professional attitude
Reliable internet
Customer-focused mindset
English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

Experience with Zendesk, Freshdesk, Intercom, or Salesforce
BPO or SaaS experience

Benefits

Opportunity to work on diverse and exciting projects
Supportive and collaborative work environment
Weekly payments
Weekends off
Growth Opportunities

📌 Customer Support Representative (Colombia)
🏢 OSA Outsourcing Advantage
📍 Colombia