CUSTOMER DELIVERY ENGINEERING - TECHNICAL LEADER
Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise.
Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Customer services and solutions to customers.
Drives customer technology transitions, influencing solution architectures and services
Builds customer simulations to resolve/validate complex problems and compatibility issues
Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Mentors and develops others
Role Specific Responsibilities:
Contribute effectively to the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
Actively mentors and develops others
Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
Owner and keeper of our culture
Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
Support Services:
Actively works with Engineering teams f