Bilingual Mental Health Intake & Care Coordinator (Spanish/English Required)
Remote | U.S. Mental Health Practice | Full-Time | 40 Hours per Week
$8/hour + Performance-Based Increase After 6th month
About the Roley error
This is a phone-focused and administrative role for someone who is calm, compassionate, organized, and confident communicating in both English and Spanish. You will help new and existing patients feel supported while coordinating intake, scheduling, insurance, specialized treatment requests, and general office workflows.
Because this role supports mental health patients, strong emotional awareness, patience, accuracy, and professionalism are essential.
Key Responsibilities
Patient Intake and Scheduling
Answer inbound calls professionally and compassionately.
Contact new patient leads promptly and help move qualified inquiries toward a scheduled appointment.
Gather and document patient, insurance, referral, and intake information.
Schedule and reschedule appointments using PracticeQ and Google Calendar.
Manage weekly meetings, including billing reviews,



Psycle patient updates, and office meetings.
Update lead statuses and scheduling outcomes accurately.
Maintain professional communication with patients and family representatives.
Patient Screening and Care Coordination
Screen patients for TMS and Spravato services based on the practice's established process.
Collect required information and communicate next steps clearly.
Coordinate Psycle-referred patients and maintain accurate status updates.
Submit and track MRI requests.
Follow up on pending patient requirements and escalate concerns when needed.
Insurance and Authorization Support
Verify insurance coverage, eligibility, copays, deductibles, coinsurance, and estimated patient responsibility.
Use insurance websites and payer portals to obtain benefit information.
Assist with SCA, LOA, and prior authorization requests.
Support Spravato authorization and insurance-related workflows.
Document verific

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