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Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:





The Service Operation Manager is responsible for the end-to-end management of Technical Service backoffice operations, ensuring operational excellence, customer satisfaction, and data-driven decision-making.

This role leads all backoffice activities supporting Technical Service, including customer case management, spare parts consumption, field and depot engineer scheduling, and service execution support.

The Service Operation Manager acts as a People Leader, responsible for building, developing, and engaging high-performing teams, fostering a culture of accountability, collaboration, continuous improvement, and talent development within the Service organization.

In addition, this position owns the Business Intelligence (BI) strategy for the Service organization, leading data governance, dashboard and report development, and performance analysis to support both operational and strategic decisions.

This role is further accountable for defining and executing the techn

📌 Surgery - Service Operations Manager (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá