Working Hours:
Wednesday-Saturday | 9:00 AM-5:30 PM PST (34 hrs/week, includes 30-minute unpaid break)
Type of contract:
Independent Contractor
Type of job:
Remote
*The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.*
About the Role:
The Logistics Specialist is responsible for monitoring and managing temperature-sensitive shipments during evenings, overnight hours, and weekends to ensure uninterrupted cold-chain operations. Working independently during off-hours, this role serves as the primary point of oversight for active shipments by tracking freight movement, identifying transit exceptions, coordinating with carriers, communicating proactively with customers, and maintaining accurate logistics records. The idóneo candidate is detail-oriented, highly autonomous, and thrives in fast-paced logistics environments where timely decision-making and operational precision are critical.
Key Responsibilities
Cold-Chain Shipment Monitoring
- Monitor real-time movement of temperature-controlled shipments across multiple carriers and logistics partners
- Track shipment milestones, courier transitions, and estimated delivery times
- Identify and respond proactively to delays, missed connections, and delivery exceptions
Client & Carrier Communication
- Provide timely updates to customers regarding shipment delays or changes
- Respond to off-hours shipment inquiries from customers and carriers
- Escalate urgent delivery issues to the appropriate logistics partners
- Prepare clear shift handoff notes for the daytime operations team
Logistics Coordination
- Investigate delayed or stalled shipments through carrier portals and phone outreach
- Coordinate with carriers to resolve delivery issues efficiently
- Maintain accurate shipment records within internal logistics systems and ERPs