Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

You will work onsite from Bogotá, Colombia.
We're hiring a User Acceptance Testing (UAT) Manager for FanCare; here's what being part of the team involves
You will lead the UAT group in collaboration with Programs, IT, Customer Experience partners, and external partners to help EA deliver, streamlined support experiences for game teams, our teams, and players. The manager will build end-to-end validation across FanCare processes, Salesforce, and related web applications. This validation will also cover internal and external tooling, third-party integrations, data workflows, and production launches. The goal is to ensure systems function as expected from both operational and fan-experience perspectives.



We are looking for a leader who can advocate for the end-user. You will translate business and technical requirements into UAT strategy. You will also guide leads and testers, support case management and executive response needs where applicable. Furthermore, you will communicate with partners inside and outside EA. You will report to the Director, Central Technology & Integrations.

Responsibilities
- Manage the FanCare UAT team, consisting of testing leads and testers, with a focus on end-to-end-user experience validation rather than isolated functional checks.
- Advocate for players, agents, and internal end-users throughout project definition, testing, release, and post-launch validation phases.
- Be a primary face of UAT to teams, IT, game teams, customer service teams, external partners, and other partner groups.
- Develop detailed UAT strategies and plans for Salesforce, web applications, internal tooling, external tool

📌 UAT Manager (Bogotá)
🏢 Electronic Arts EA
📍 Bogotá